"Shipping from China is cheaper and faster than you think!"
* You don't need to be an expert to start importing from China...
* Just use the Euogo.com website checkout to preview shipping prices for your particular products - rates depend on quantity, weight, and destination.
* Once you complete your order payment, we'll ship the goods out to you typically within 1-2 business day.
* The goods are shipped to you directly from the warehouse in China and arrive in just a few days.
* You receive the professionally and securely packed goods at your doorstep.
* Successful Delivery is Guaranteed.
How fast Can I Get My Products?
The time from when you pay, to the time when you (or your customer) receives the goods, is typically 4-10 days.
Order processing, warehouse picking and packing, and dispatch: same day or 1 business day.
Current delivery times for different express companies:
DHL, UPS, FedEx, and TNT: 2-5 days to deliver.
USPS: about 4-7 days to deliver.
Royal Mail: about 7 days to deliver.
EMS: 4-6 days to deliver.
Air Mail: 3-10 days to deliver.
If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions.
How Are Goods Shipped To Me From China?
We'll ship your goods to you by air express courier.
The choice of courier varies according to country, but most countries currently have a choice of some or all of: USPS, Royal Mail, DHL, FedEx, and UPS.
EMS and TNT are also available for certain countries.
Small orders can also be shipped very cheaply by Air Mail. The option will appear automatically in the checkout if your goods weight is not too high.
Air express courier:
After dispatch from the Euogo warehouse in Shenzhen, China, the shipment goes to the airport in Hong Kong or in Guangzhou, and goes to your nearest major logistics hub. From there the goods are delivered by the courier's local services.
Import / Customs:
Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, Euogo will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.
Receiving Your Delivery
We guarantee your order will be delivered successfully.
Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
It is essential you provide a full, accurate shipping address, and a valid delivery phone number.
How Much Does Shipping Cost?
Shipping costs depend on your destination and the quantity/weight of goods you are buying. We can ship any quantity of goods to any destination!
Instant online shipping quotes: Use the Euogo.com checkout system to preview the shipping choices and prices for your particular mix of goods.
All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.
The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.
The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of failed delivery.
If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery a t no further expense to you.
Worldwide Shipping and Legality
We offer shipping worldwide to almost all locations on the planet.
Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print of the Euogo terms and conditions, which you are agreeing to at the point of placing an order.
Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.
Speak to the Euogo Customer Support Team if you need more advice about taxes, shipping invoices and paperwork, and customs declarations.
Returns and Refunds
Fewer than 1% of all Euogo shipped products are subject to any warranty or quality issue.
We will be responsible for an exchange or refund if there are any product quality problems within 14 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund. You should make sure the returned items comes to China Customs, if the items was lost during this process, it is not our responsibility.
If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 75% the full price (25% will be withheld to cover the shipping fee and handeling fees). Returned products should be in original condition with original packaging. If it is damaged or an original item was lost during the process of returning, we will deduct the price of the damaged or lost item from the refund.
After confirming the wrong item has been sent, we will exchange your item or fully refund the item and pay for shipping both ways.
If you experience any problem with a product bought from Euogo, contact us first and we will do our best to advise you. Any returns must be discussed with Euogo Customer Support in advance, and authorized so they are sent with the correct paperwork.
If an order is canceled before delivery, there will be no costs incurred.
Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - will be not valid for returns or refunds.
Read The Small Print!
Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all!
When you buying items from Euogo, it means you agree with all terms listed above.
Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you.
In addition Euogo is not responsible for informing you of possible import restriction issues before or after purchase.
We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products.
Delivery time: If there is a possible delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay.
If you are at all unsure about importing goods from China, start with Euogo. Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured, and you can begin by ordering only 1 piece as a sample!